Just a couple days before my phone was due to arrive, they informed me that the chosen colour is out of stock, they'd refund. I was in the need of a new phone, had an abroad trip planned, didn't want refund, so chose another colour. Then they found the first one, and yet managed to send the second (after several emails, plus dispatch info about the original colour -crossed with pen on the printed version). That would not be such a big deal on it's own, simply annoying, but altogether the delivery was a week late because of the process... With Hong-Kong - London distance, I believe they should be aware of what is in stock earlier than the delivery date! On the other hand I didn't receive UK plug charger (or adapter) with the delivery. I could have ordered the same phone from another company for cheaper. Chose them for the great reviews. And payed extra for the missing charger. Very disappointing.