Frankly, I'm not suprised this company have a good rating here, because their deception is well disguised, and nothing short of criminal. I'd certainly be interested to hear from some of their customers a few months down the line when they discover their beloved phone isn't quite what they expected. Gadget Monocle didn't send the phone that was described. They described a popular UK version of LG G4, the H815, but sent the H818P which only supports two of the Bands for 4g here in the UK. This means it will struggle in rural areas, whereas the H815 version would be fast in the city AND rural areas. I specifically wanted the H815 for that reason. The phone i received was new and works fine for now because i live in the City. However, it will be useless for my purposes in rural areas :( They also give customers the impression that, should anything go wrong, the purchase can be sent back to their UK company, with a full refund, but that i would be responsible for postage costs. Seems reasonable, right? I opened a case with Paypal due to the fact that i was consistently lied to in emails by "Jason" and "Tracy", posing as UK employees when, infact, they operate out of Hong Kong. I won my case via Paypal, but am infuriated to learn that the phone must be sent, with a tracking number, to an address in Hong Kong and not a the UK address on the packaging (West Drayton, UB7 0LW), which is an exceedingly expensive thing to do. Worth noting here that on their website, they specify LOCAL RETURN!!! How is Hong Kong local to the UK? I will never use this fake company ever again, and feel compelled to warn others so they won't be stung as i have been.