I bought a Samsung Galaxy S7 Edge late last year, and it was all working nicely for about a month. After which it started crashing frequently, eventually getting to the point where it wouldn't turn on for long periods of time - completely unusable. After contacting customer support, they suggested I find any old local repair centre and get a quote for repair. Every place I went to (including the official Samsung Centre) told me it wasn't possible to repair due to not being a UK model, something which wasn't advertised on the site. They then suggested I send it back to them, but then it was revealed they were based out of Hong Kong (again something not clearly advertised on their site, a surprise for a .co.uk domain), and it would take 2 months for my phone back, outrageous for something which cost £500. I attempted to ask what region the device was, in an attempt to get the correct parts, but customer support completely ignored this question every time it was asked. Truly awful customer service, a faulty device, and illegal advertising. Fortunately Paypal were able to step in and get my money refunded, and the Gadget Monocle site appears to have since been shut down - GOOD! Do not use this company.