I have car and house insurance (but on different addresses) with More Than. The provider failed to match my profile they already have on their database and treated me as a new customer for car insurance. They asked me to provide more documents than needed. There has been a legal change in documents required for car insurance. The staff did not know that. I called the DVLA for them to confirm in writing, so I can pass this on to the staff who then acknowledged that. During all this time of going back and forth after I signed up for an insurance cover via their website, they did not want to insure me. I was anxious to drive my car during this period as it was not insured even though I had submitted all documents lawfully and they had no reason to question them. Regarding my house insurance claim, their claims provider, a third party company, executed it poorly. I was assigned a case manager who repeteadly asked for the same information and ignored the information given. This delayed the process and took months for the claim to come through after numerous attempts of chasing. It did come through eventually and payment was sent to my bank acc. Aproximately 5 months for a simple claim.