Awful insurer for pets, please don’t bother with them, makes everything challenging for the vets, they stuck a 10% excess on top which I didn’t know about; now I’m stuck unfortunately. They disputed my first ever claim, for no reason, vets wouldn’t lie and are now disputing again. My dog had luxating patella diagnosed several months into having her, she’s now had an operation to repair and they are now querying again about the operation. Will never use this company ever again for anything I need insurance for! I like others would give this insurance company 0 also. But that isn’t an option.