Cannot praise the staff enough. Is currently dealing swiftly with a claim on our home emergency cover, even though what we thought was a small water leak in the toilet turned out to be a bit more complicated. All staff have so far been professional and courteous. The help and advice has been delivered in a prompt and seamless manner, which has eased the stress on my daughter who is dealing with it all and some of the more unpleasant ‘disinfecting’ tasks. Hopefully this excellent service will continue to the resolution of the problem, I feel confident it will.