The call center staff were generally helpful, but what I do NOT appreciate is the total disregard for long term, low claim customers. I have been with the same Insurance Company in all its different name, starting with Sun Alliance in 1964. This year I was offered a renewed policy at £932 reduced to £758 as a loyal customer. After some discussion this was amended to £609 and finally agreed to be £395 QUITE A DIFFERENCE. There will not be a renewal if this is repeated.
6 years ago
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