My only gripe is that when I asked for my car insurance documents to be sent by post, I was told that this would cost me an extra £6, whereas in previous years the documents have always been sent by post without any extra charge. I was told to print out the documents by logging into the More Than website. I tried to do this but there was a problem with the website which prevented the documents from being displayed. It took More Than over a week to fix the problem, which was annoying as I was unable to check through the paperwork to make sure it was all ok. To avoid this happening again, please revert to sending all documents by post with no extra charge!