9 years as a customer then a 20% premium hike for no obvious reason, however foolishly i just renewed like a fool. Changed my car 5 weeks into the policy and was quoted a rediculous price of £179 to change the car (lower insurance group). When i questioned the rediculous price the lady on the phone was disinterested just repeating it was a £50 cancellation fee. I decided to get a quote with Halifax and ended up getting the insurance at near 1/2 the price at £280 for 12 months. Why do morethan try to rip off loyal customers.....probably because they think they wont question the price and just renew or pay any fees like sheep. Well i wont be using them ever again. Rip off merchants, poor staff....get a quote elsewhere and save yourself some money.