Have never dealt with a company of this sort and will be boycotting their products. I placed an order in September (bodysuits and a sweater for my toddler) and received a pair of giant adult-sized slippers. I brought this to the attention of customer service and accidentally made a typo in my order number, leading them to generate a “denial of receipt” letter with an incorrect shipping address.They claimed that my package was tampered with during the shipping process and that it was not their mistake. I did not double check the order number or the shipping address and signed the letter. I’m a working mom; I DON’T HAVE TIME TO DEAL WITH THINGS LIKE THIS. They proceeded to deliver it to that address, so I never got my package. They then said if they didn’t receive the package in intact condition, it would be considered fraud and would go to the police. I have NEVER in my life dealt with something like, especially when the mistake was made on their part (or the delivery service?). Would never have even gotten to this point if i got the correct package in the first place. I admit, I ordered from them initially because their quality is great, but their customer service is abysmal. My boycotting their company will hardly make a difference, but hopefully the customer service agent, who threatened me (“KAY” - yes I’m calling you out), will lose a little sleep at night and have it on their conscience that they should really look into finding another job.