As a new customer, I placed an order on the 16th October. I was notified on the 1st November that the order was delayed, I would be kept informed and a nice little present would be included with the order. On the 10th November the order was sent and I received it the following day - but no 'little pressie'. I emailed expressing my disappointment, but no reply. I got the email offering me the chance to make comment so, giving them the chance to get it right before I wrote my review, I tried to ring them. 4 times I tried, but no customer support person was available to talk to me. This is, therefore, my review: Be prepared for a delays and, don't hold out for their promises. I appreciate MORI is a small company and will probably improve over time, but think about your customers. Without them, you won't survive, no matter how good your products are.