Sad to only put a 3*. I was so impressed with the initial customer service immediately after ordering but then when my order did not arrive (after over a week) and there was a lack of information / feedback regarding a delay and an additional delay in replying to my online query of where my order was. After 4 days I chased up a reply again which put my message to the back of their queue - I was sad to see that messages were answered over 4 days old. Had the fab customer service continued on the same initial level I would have given 5* without hesitation but I was severely disappointed.