The sleepsack is good, and we're happy with it. But the purchasing process was confusing; I signed up to the mailing list to receive a 10% discount which was never applied; I then got so much spam email over the next few hours that I had to unsubscribe the same day; and a customer service inquiry about the unapplied discount took a week to address and was never fully resolved. This is a company with wonderful intentions that really needs to work on the full customer experience they're delivering, especially at these prices.
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