Shipping and service was excellent, even though I live in Hawaii so any delay could have been acceptable but my blanket arrived within days with a tracking number. The blanket looks exactly like in the photos, however, based on all the reviews I expected it to be very soft and upon opening the package I was surprised by how much the material and feel did not meet my expectations. I will still use the blanket and hope that with washing it will eventually get softer but I wouldn't have ordered from the other side of the world if I had known that this is what I'd receive. Maybe the other products are softer, made of different fabric, not sure but I do feel slightly disappointed.