My point of contact at Mortgage Finder is Bushra Akhtar, assisting me through the mortgage pre-approval and final approval process. Please see my comments below across multiple criteria: Service Delivery: Service and quality promised on mortagagefinder’s website was delivered. I am highly satisfied. Professionalism: Bushra showed high level of professionalism with respect to communication, keeping on schedule with promised timelines, following up with property broker and the bank. I highly appreciate her being proactive through the entire process. Guidance: This being my first mortgage, I had uncountable number of questions regarding mortgage, property, MOU, transfer, fees, etc. Bushra was always available to answer my questions regardless the time of the day. Her inputs on MOU were invaluable towards reducing the risk on my (buyers) end. She also helped me model my upfront costs for purchasing the property. Value for money: Mortgage finder services are definitely worth the money. I quite simply covered up all the mortgage finder fees and beyond due to reduced interest rate on my mortgage. What can Mortgage Finder improve upon: The service is excellent as it is. If mortgage finder can start issuing financial models showcasing upfront cost calculations, a mortgage schedule, and impact to mortgage schedule due to pre-payment- analysis, this would help the borrower easily understand the financial dynamics of the mortgage. Final verdict: It was a pleasure working with mortgage finder and Bushra. I rate your services 5-Star. I will definitely reach out if I need another mortgage in future.