I came into moss bros cribbs causway Bristol about the beginning of July to hire 4 suits for my wedding. Two of us turned up to have our suits fitted. You had none of the suits we were ordering but tried on other suits for size. Suits were ordered. I then said I would bring the other two for fittings on Sunday. When I arrived I was turned away because we weren't booked in. We then booked in for the following Wednesday. When I arrived I had an extra person. They were all fitted with general suits from the store.we never got to see the suits we were ordering before they arrived so didn't know what the would look like only pictures from the website The orders were placed and I was told the suits would be in about 5 days before my wedding. Sometimes as much as 10 days but whichever there would be plenty of time to sort any problems. The wedding was on the sat 7th August. I popped into the store on the Sunday before my wedding as I had been trying to call the store but only got a answer machine with no option to leave a message. On arrival at the store I was told my suits were on order and would arrive soon I would get a call when they arrive. I get a call on Wednesday to tell me that my suit had arrived but the others were not in the store yet. Thursday I get told that my suits had arrived. I turn up at the store to find only 3 suits had arrived. The other two should be in by Friday. But to be on the safe side you would make a replacement order to be delivered to my girlfriend's address on the day of the wedding. I took the three suits that I had and returned home. When I got home one of the suits was too big. I returned the suit to the store on Friday to find the other two suits had arrived. We tried these suits on in store. The suit that was too big couldn't be replaced in the store the waistcoat and jacket were too big and the trousers were a bit baggy. We couldn't change the trousers as they fitted in the leg and waist. We were told their wasn't a waistcoat small enough so that couldn't be changed. But an emergency order would be put in for 2 new jackets the following day before 12pm for the wedding On the day of my wedding no suit jackets turned up meaning we had to rush around and find a pair of trousers and safety pin the waistcoat at the back to look alright at the front. But the back looked a real mess. Again no way of contacting the store to find out what the situation was. So not only did I have to get ready myself I had to spend time trying to chase up your suits on the day of my wedding The main reason for choosing to hire from moss bros was to make the suits a easy and stress-free option. This was not the experience I had After the wedding I took the suits back to the store told the management that the suits did not arrive and I was not happy with the service. They told me to put my complaint in on your online form on your website which I did. I went on honeymoon and I have since got back and still had no reply back from your company. I am now sending you this email as a last chance attempt for you to try and sort this problem out. I am looking for a complete refund on the suit that didn't arrive and also some compensation for the amount of stress and bad service that I received I await your reply Derek leppier