Rated 1 out of 5 stars Awful, Avoid at all costs! My fiancé and I are extremely unsatisfied with the unprofessional service we have received from Moss Bros. My fiancé's waistcoat has arrived to the store today and is incorrect. We made changes to the original order a couple of times and throughout the whole process there have been issues with things not being documented, the staff unable to find our order on the system or us turning up for fittings where the correct items were not in stock (we had several unnecessary hour round trips - particularly frustrating with the price of petrol these days). We were not filled with confidence to begin with... Because of this my fiancé requested to have the items delivered to store earlier than quoted (which was the week of the wedding). He was told this could only be done if he paid more money, and was assured that with the set delivery time, if anything was wrong there would be time to get replacement items sent in time for the wedding. This was a lie. He has now been told there is no stock and they will not be able to obtain the waistcoat for the wedding day. My father's waistcoat is also missing from the order and we were told it would be delivered on Friday - the day of the wedding - until we protested... The lady from the store who spoke to my fiancé today was unempathetic, unapologetic and rudely implied it was his fault as the original order stated a different waistcoat. It did, but we then changed that in the store with a Moss bros employee who assured us the change would be made. The service has been absolutely appalling. We are thoroughly disappointed with our experience with Moss Bros, please do not use them, especially for important events like weddings as you will be let down. Moss Bros promise things they cannot deliver and it is the customer who suffers. ^ Since writing this original review earlier today, we have now found that both of the best mens' trousers are far too small, one best man received 2 shirts, and the other's jacket and shirt are badly creased, you literally couldn't make it up!