Moss Bros at the Metro Centre Gateshead WHAT A LET DOWN!! I'LL NEVER SHOP HERE AGAIN! Having read their claim to produce a tailored suit in 21 days, I spent over an hour being measured for a bespoke suit, only then to be told that it would take 5 weeks to make. As I needed it for a Graduation on the actual collection date offered, the manager phoned someone and it was agreed that it would be ready for collection a week earlier. I received 3 emails re its progress and collection. BEWARE THAT YOU CANNOT JUST COLLECT YOUR ORDER - YOU HAVE TO MAKE AN APPOINTMENT SO THAT THEY CAN HAVE THE TIME TO DEAL WITH YOU! I made an appointment to collect my suit, but on arrival, the assistant looked blank and had to be prompted to go look for it. He was missing for quarter of an hour and then came back and had the cheek to ask me if i had received an email to say that it was ready. I told him that I had received 3 and had made an appointment with his shop to collect it. he then went away again and eventually arrived with it. FROM THEREON THINGS DETERIORATED EVEN FURTHER - THE SUIT DID NOT FIT!! the trousers were too tight and the legs too long and the jacket was so tight that i could not fasten it and the sleeves were to long! I requested and received a refund. Needless to say, I did not continue with my intention of ordering a bespoke Dinner Suit and a Sports Jacket. BEWARE!