I used Moss Bros Bradford for wedding suit hire this year. Four adult suits, and one child hire. I had an initial appointment, in which we picked out suites (a three piece with tails). We then booked and scheduled a fitting. All good so far. Terry dealt with us then, it was seamless. One of our hire, due to geographical needs was measured at the Lincoln branch and not Bradford - ISSUE #1 - Lincoln then highlighted that the waistcoat we had selected and paid for didn't exist in the sizes needed, something Bradford hadn't picked up on but gladly took the 50% deposit for (£300+). If Lincoln hadn't highlighted this, we wouldn't have known. So we then had to go in and select different suits. So all good. Every member of the party sized, suits on order... Three suits going to Bradford, one suit going to Lincoln - we checked this and verified with Jensen at the Bradford store. Who is supposedly a deputy manager, not sure what he can manage though... Two weeks to the wedding, I get the email outlining delivery will be X date to Bradford, but then so does the party member whose suit is meant to be going to Lincoln - ISSUE #2 - Turns out Deputy Manager Jensen didn't do anything that he said he did - and the Lincoln suit was going to go to Bradford. This only came to light as we went in to to validate. 20 minutes of "oH nO tHeRe Is NoThInG wE cAn Do", finally had it resolved with a new order for the suit to go direct to home address. Lots of unnecessary faff 2 weeks before a wedding. However, during this same visit - ISSUE #3 - Jensen then asks "Is there a child on this order?". Turns out when we went in, Mohammed who took all the measurements DIDN'T LOG THE CHILD SIZES ON THE SYSTEM. Had we not checked, I'd have been paying £80+ to hire a tie and pocket square. So we had to scramble to get the child in 2 weeks before the wedding to get sized. All this took place on the Saturday, we got the child in on the Sunday for measurement. I asked Jensen if a manager was in, he said no. At this point I didn't know he was a deputy manager... So not sure how valid that no was, or it was just a cowardly response to not wanting to deal with a complaint. We go in on the Sunday, Terry and Shoaib and doing the measurements... They ask why we're in this position, bring them up to speed - their facial reaction and body language to it being Mohammed that caused this issue was telling... With my father-in-law, we verify that the child suit would be delivered for the Tuesday. Terry informs us he can see on the screen it's gone to picking, and he knows this as "when he ran stores, the vans moved over night". Gave the big speech about how he was a big manager and no stepping back, and Tuesday would be fine. So we make arrangements with it being school holidays, for grandaprents to have the children, different days - again unnecessary faff but needed to be done. Monday comes about, and the store manager calls me. Fozia. ISSUE #4. Turns out Terry's information on how astute the deliveries are was BS. Suit wouldn't be there until Wednesday at the earliest, never would have been there for Tuesday. Ever. So we had to then re-coordinate childcare for two children and mess about multiple people to then get them in to try the suit on the Thursday. Fozia calls me a couple of times over the coming days, and herself says that she's speaking to head office to get the remaining 50% of the order refunded as it's not been good service. Thursday comes, suits fit. Friday comes, I go in with my best man, suits fit. ISSUE #5 - the money off/refund Fozia said she'd do, not transpiring. No other apology offered. Incompetence is one thing, but dishonesty is another. I'd avoid Moss Bros Bradford like the plague and look at other vendors to supply - or even buy suits. £600+ was meant to take the hassle out of it, but all it did was add stress, issues, and complicate things. It's suit hire, not rocket science. Other branches and us (myself, my partner, our families) picked up on the continues comedy of errors.