I am leaving a 1 star review for the Moss Bros in Norwich on White Lion Street. We purchased 2 suits and a pair of shoes from the Moss Brothers in Leeds when we were there for Christmas. They didn’t have the sizes we needed so they arranged for us to pick up from the store in Norwich where we live. I went to pick it up yesterday. First of all, both gentlemen at the till had no smiles on their faces! Secondly, when asked if I can have the suit cover for the suit they told me it will cost £5!! I have just spent £500 and they want to charge me £5 for the cover? Seriously?? They told me it is standard policy and I know it isn’t!! Gentlemen at the NORWICH store, I will definitely not be going back!! You guys need to think long term and not short term!!! You sure have a thing or two to learn about customer service!!