despite me specifically detailing that i do not want my clothes thrown over the garden fence - they still do it! Although Hermes is the courier, Moss Bros are the ones with whom I have a contract, and they need to take responsibility and care about the entire contract and that they have entered into, not just the part that they fulfil themselves (and ignore the part they 3rd party sub-contract out, i.e. the actual delivery) I have specified multiple times PLEASE DO NOT THROW MY CLOTHES OVER THE BACK GARDEN today, again, i came back to find 2 bags of new clothes, sitting in a puddle of water in my back garden, not exactly the experience i paid for or would be willing to accept again. You have lost a customer!