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Anonymous
Purchased an almost $900 Canadian set of saddlebags. It originally said 3 weeks for delivery, then it changes to 2 months. I went on vacation and it changed again back to when I was gone. As such, delivery was missed. No notification of the change. After contacting UPS, motea’s delivery provider, then spending innumerable calls and emails, motea’s response was “that they bear no responsibility for the deliverer’s negligence.” UPS is a totally different problem but they has said that the product was frozen in their distribution center, until the shipper (MOTEA) contacted them. To completely abandon the customer, whom paid for a service only to spend more money and time without receiving the product, is an abandonment of the customer/service provider contract. I hope that all prospective customers of MOTEA read this and seriously reconsider spending their hard earned money.
1 year ago
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Motea has a 1.6 average rating from 125 reviews

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