Bought a stand which initially turned up with a damaged allen bolt, so was initially unable to put the stand together. Worked round this after receiving no help other than return the whole unit to motea. Once built I found the mounting plate designated for my particular bike was incorrect. I sent pictures and documents to motea showing and describing the issue, only to be sent a bandolier of nuts, bolt and washers. Completely contrary to what was needed. Shambles of a company and support. Website states 24/7 customer support. Incorrect. You get an automated response which I assume covers their 24/7 response. You then have to wait days for a response and even then as I eluded to get the wrong results. Returning the item is a nightmare in itself. Not user friendly. Steer clear of this company at all costs. Reduced prices on their website for a reason.