I ordered a fuelcap for my motorcycle on the 29th of November. When I recieved the item it was damaged so I contacted Motea. After I created a ticket they insisted that I sent them a picture of the damage, so I did . On the 9th of December they sent me an email that they wanted me to fill in a return form and send the item back to them. So I did. The 24th of December I asked them where my new fuelcap is and they responded that they didn't recieve the damaged item yet. When I checked the track&trace number from POSTNL it said that the package was already recieved by them on the 20th of December! The 30th of December I sent them another email that I wanted a full refund or a new fuelcap immediatly. On the 31st of December they responded that they will look into it immediatly and send a new Item once all is revolved. It is the 3rd of Januari now and I still haven't heared from them. I am deeply dissapointed in Motea and I will start a case via PayPal to get my money back. Nils