Honestly I really wanted to like this brand because the clothes are cute but since putting in my first order with them, the whole experience has been very unpleasant. I made an account with them, yet neither the app nor the website are able to process and functionally log me in. Tried activating, resetting password, all of that, and still got met with loads of error messages. The clothes are alright quality, definitely not worth the pricing. I learned this the hard way when I received my order 2 months later after paying. I decided to return 3 items. Had to go through another round of error messages for the return process and another round of trying to get in contact with support to fix this. Now they are trying to charge me $25 to return my mistake of a purchase. Overall, the clothes are mediocre, the customer service is the slowest ever, and the app/website needs loads of fixing. Unfortunately I had a bad experience with this company which I wouldn’t want anyone else to go through.
2 years ago
Motel Rocks has a
1.4
average rating
from
208
reviews
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