I sent for a top for my daughter for xmas but it was too small. I returned the top and they refused to accept the package as they said it smelled of smoke. It didnt. I objected but was told basically tough !! I then made the mistake of ordering a dress and it was again too small . I returned the dress which was in mint condition ,and yet again it was returned to me saying it smells if smoke. Im devestated ! Thats nearly 70 pounds worth of clothing i have paid for that did not fit and they will not accept back. The items do not smell of smoke at all, its just their way of getting people to buy their sub standard clothes. Absolutely disgusting !!!