DO NOT USE!!!! Customer service is shocking. Currently dealing with an issue with my car. Was sold a faulty car last year by carzam who later went bust a few months after. During this time I was still having issues with the car and never knew who I could turn to… after being to a couple of garages it was the 3rd one who suggested to contact my finance company to see if they can help in anyway. Having contacted MotoNovo I waited over 3 months to get someone to finally be assigned to my case who then argued with me about what the person over the phone had told me as the information I told them I clearly couldn’t make it up. Since then I’ve had my car finally looked at which has now been advised not to drive due to all the faults. Still nothing back from the company since then cause all they care about is money and will be continuing with my financial ombudsman case.