A terrible company. I had finance on a £7,500 motorcycle. I had paid off all but around £800, even paying them over £3,000 one month. When I became ill. After a breakdown and the loss of employment I missed a few payments. As soon as I was well enough and finally had benefiting sorted I wrote to their customer services department including a letter from my GP. I offered them a full explanation together with the medical evidence. I even asked if I could resume my payments. No response for over a month. Having asked them to escalate my case I finally got a response saying they had sold the debt to a debt recovery firm. They wouldn't tell me who but just said I will hear from them. Discussion behavior. This is how they treat people with mental health problems. They should be ashamed of themselves.