Avoid! My experience with motorpoint has been very negative. They can be reached easily by phone pre-sale, but after sale communication was pretty much all emails as it seems they don't want to speak after the sale. I even asked one of them in an email if we could talk on phone...he replied that he was ill and couldn't speak! Lol. Was due to collect the car 2 weeks after reserving, ALL communications, ie texts & emails indicated all was proceeding as planned (later found out these were completely automated). Less than 24 hrs prior to collection they gave a rare phone call to say the car wasn't there. I asked when it would be and he said he didn't know! Apparently it had been lost!! Decided to get it delivered instead: that way u have a 14 day money-back-guarantee. But, if u collect it u only have 7 days to exchange. More false info was given to me when they gave me a 9-11 time slot for delivery for which I took another day off work...wasn't delivered until after 16:30! I asked the delivery guy about the timing and he said as it was his last delivery that day it was always going to be late afternoon. Use Cinch instead: much smoother process, always reachable by phone and communications were much better and more accurate.