I WOULD STRONGLY ADVISE AGAINST PURCHASING A VEHICLE FROM MOTORPOINT.
I purchased a Vauxhall Corsa SRi (70 plate) over 11 months ago and at the point of sale were advised to purchase the ‘Asset Protection (GAP) Insurance’ and ‘Extended Two-Year Warranty’, which I agreed to do so. Whilst driving my vehicle on the motorway, I experienced a mechanical fault within the engine and the car came to a sudden stop. One of the engine cylinders has a loss of compression due to either piston or valve damage, which could be attributed to a spark plug failure (yet to be diagnosed by disassembly of the engine).
The 'Extended Warranty' provided by Motorpoint is actually handled by a third-party company, based in Czechia, who rejected my claim without a full diagnostic being conducted. After contacting Motorpoint on several occasions, the typical reply is “it’s the insurance companies responsibility now..” At no point in the sale of the warranty were I informed that it would be handled by a third party company.
I have submitted a formal compliant by email and formal letter to Motorpoint. It took four weeks for them to contact me.
DO NOT PURCHASE ANY EXTENDED WARRANTY OR INSRUANCE WITH MOTORPOINT, THEY DO NOT INTEND TO HONOUR IT AND WILL NOT RESPOND TO ANY CALLS OR EMAILS IN RELATION TO THE MATTER. THE COMPANY SELL THIS PRODUCT AS “THEIR OWN” BUT A THIRD-PARTY HANDLE ANY CLAIMS.
1 year ago
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