Got sold a car with a massive chunk of the front tyre missing (husband estimate 6mm). Realised the wkend after and contacted them sending pictures. I'm currently arguing with them as I understandably want it changed for another Michelin tyre to match rest of the car. A nearby garage, when asked, said it would definitely an Advisory at an MOT assessment. (If you google wheel with sidewall damage you will see warnings about the wheel being more likely to blow out with damage to it.) For an over 13k purchase I really don’t think this is an acceptable standard. Apparently, according to Motorpoint, being sold a car, which in my eyes is "not fit for purpose" as I potentially need to spend £150 on a new tyre, is apparently acceptable in their eyes!! Motorpoint have said I need to take the car to one of their approved garages to be inspected and for them to send a report before reverting back to me with a decision. Ive also been told that apparently I can't return the car for a refund, if the tyre is confirmed as Advisory only. They have said if Advisory they wont replace it!! Trust me. If this is not resolved to my satisfaction, I will be arguing the toss and trying the ADR (Alternative Dispute Resolution) (They are not affiliated with the Motor Ombudsmen). In my communication with the ADR I will be stating that Motorpoint are “not treating customers fairly” and “putting too many barriers in place” – which are key phrases for the FCA which they are regulated by. The potential fee for them to defend this will be in excess of the cost of the tyre!! If I do have to escalate matters to the ADR, then at this point I will also add additional costs for consequential loss incurred, stress and inconvenience. In addition, as I purchased on Credit Card x2 believe I can also launch Section 75s. All the above, in their staffing costs alone to respond, I suspect would be grossly more than £150, which is what the tyre I want is to cost!! A woman scored is definitely a dangerous thing!! So, finally, on that note, I am also currently opening accounts with every platform I can think of (Twitter, Insta etc) to say what happened and how treated asking all my contacts to share. I REALLY EXPECTED MORE MOTORPOINT. THE FIRST PURCHASE FROM THEM, MANY YEARS AGO WENT SO WELL TOO!! I did warn Motorpoint that I have personally dealt with the FCA and various Ombudsmen before and always won my case. I had hoped that this would make them see sense and offer recompense, its been two days and Im still waiting on a response.