This company is a borderline scam. Product I ordered deteriorated within 9 months. Guessing this company purchases products that are known to be defective. Like a lot of other similar customer reviews... I too was sent into a confusing spiral of avoidance when I tried to get a refund over email. They agreed to it but sent me to links that didn't work... told me to fill out a form when I didn't have to. I gave up on email and phoned the company. They agreed to the refund (again) and when they told me how much they were going to refund me... it was my product total less shipping. I asked if there was anywhere in their terms that specified delivery would not be refunded on faulty products. As there is no mention of this, they then agreed to refund the full amount. Weird and shady.