I purchased some boots that fell apart within 12 months. Admittedly they were in the sale so I gave the benefit of the doubt, so then bought the Latitude Extreme Waterproof Vibram boots (£169.99). Within 12 months again they completely fell apart and I don't even walk much. However it wasn't until CA 15 months that I got in touch. An unsympathetic employee brushed me off with a "it's only a 12 month warranty", which is essentially the brand admitting they are not confident their boots can last for more than a year. I cannot warn fellow walkers/ hikers/ mountain trailers and Duke of Edinburgh participants enough to stay away from Mountain Warehouse boots. They will let you down and are not worth the big price tags (the customer service is shoddy, too).