Read the negative reviews. Too many similar incidents to dismiss. Five months after contacting customer service by phone,and email:sending pics.od the defective items, giving the order number. I received a thread of (questionable) replies. Nothing was returned because the Mountain Warehouse store said they "can't" refund online purchases. Untrue if you read their policy as of around February/ March at least. My credit card company was surprised when I told them this company refused to refund to my method of payment, plus sent the email thread that included (in quotes) Mountain Warehouse's demand for my banking details. It's a pandemic,people are trying to avoid interior interactions, being locked down by their government. Mountain Warehouse made things as difficult as possible for me as an immune compromised disabled person. " Hello, A message has been added to your Order Number M... Message from Mountain Warehouse on 2020... : Hello, Thank you for your recent return. We would like to process your refund for you. As we do not have your bank details on file, please could you provide us with the following information: Option One: - Account holders full name - Transit Number - Account Number - Institution Number - Bank Name Option Two: - Provide us with your PayPal email address so we can refund through this platform Once we have this information, we can request a bank transfer be done for you. We look forward to hearing from you. Kind Regards, Mountain Warehouse Customer Service"