Below is the email (in reverse chronological order) exchange you should be concerned with. Last email from me (8/27/2017) Here is what happen. I shopped on your web site for about an hour and found some items I choose to purchase. Many/most items I wanted were not available in the size I needed, so it took a while to find a acceptable items. A few days after I ordered those items, I received an email from MW stating that about half of those items were not available. It is important to note that those items were displayed as available when I ordered them on your web site, so your web site was not functioning properly. Unfortunately, those were the items I wanted most. MW's solution was to provide me with a code for free shipping on my next order. I returned to your web site and spent another hour searching for suitable replacements for the items I ordered before, but later found, due to malfunction of your web site, that those items were not available. After finding replacements and going through the check-out process, near the end of the check out process I entered the code you provided for free shipping and it did not work. At that point responded to your earlier email regarding the free shipping to inform you that your code did not work. Your solution is that I can go back to your web site, spend more time shopping to find something suitable, and then contact you about having the shipping charges removed. From this series of incidence and your responses to them, I am concluding that MW does not value my time and does not have the expertise/competence to operate an online business that is fair to customers (I realize American standards are a little higher than British, in that regard). I do wish to receive any further email from MW. Please remove me from your contact list. Sincerely, XXXXXXXXX From: Mountain Warehouse Sent: Thursday, August 24, 2017 8:31 AM To: XXXXXXXXXXXX Subject: RE: Mountain Warehouse has added a message to your Order Number M3155636 Good afternoon, Thank you for your email. We do apologise for the issue you are having using our discount code. Please place a new order and once done, provide us with the order number and we can remove the delivery charge for you. If you require any further assistance, please feel free to contact us. Kind regards, Sana Majeed | Customer Service Advisor Description: Mountain Warehouse 3 Eccleston Street London SW1W 9LX Tel: +44 (0)20 7808 4606 From: XXXXXXXXXX [mailto:XXXXXy@hotmail.com] Sent: 23 August 2017 17:14 To: Mountain Warehouse Subject: Re: Mountain Warehouse has added a message to your Order Number M3155636 External Sender I just tried to use the "promo code" you provided below for free shipping on a new order, but it does not work. When I enter it I get the response, "The coupon code you entered does not apply to any shipment." I hope you can correct this quickly, as this is now two consecutive orders that the Mountain Warehouse web site was not functional. Sincerely, XXXXXXXXXXXXX From: info@mountainwarehouse.com Sent: Wednesday, August 23, 2017 9:39 AM To: XXXXXXXXX@hotmail.com Subject: Mountain Warehouse has added a message to your Order Number M3155636 Image removed by sender. Mountain Warehouse Men | Women | Kids | Clearance | Hello, A message has been added to your Order Number M3155636 Message from Mountain Warehouse on 23/08/2017 14:38:30 : Good Afternoon, Thank you for your recent order. Unfortunately we are out of stock of the Camber 2 Kids Hoodie (Purple), (Kids Size 5-6 years) and IsoCool Winter Agra Mens Full Zip Top (Dark Grey), (Medium) and would like to apologise for any inconvenience or disappointment caused. We have dispatched the remainder of your order and any outstanding balances have been refunded. Should you wish to order an alternative, you are welcome to do so with free delivery. Simply enter the code MWSHORT16 into the “Promo Code” box on the basket screen. If you would like to speak to a member of our Customer Service Team about this matter, please do not hesitate to contact us on Tel: +44 (0)20 3828 7700 (Monday - Friday 8am-8pm and Saturday - Sunday 9am-5.30pm). Kind regards, Customer Service Team Thank you for visiting Mountain Warehouse! Mountain Warehouse