Terrible customer service from returns. Bought a rucksack from Dundee store (staff excellent and very helpful), got home and discovered popper holding the inner bar was missing. Makes the sack useless. It's an 80 mile trip to return the item so got straight onto the postal returns. Sent all required info including pics, heared nothing for 3 days then a request saying i hadn't sent anything on the end of the my email that actually had the info on it! Resent all info again heard nothing for days and have received another request for the same info. Looks like i'll need to make a 80 mile round trip to return the item. Next time ill try Tiso or Go outdoors or Blacks or Cotswolds outdoors or any body else and id suggest others do the same.