Went into the Margate store yesterday to try on a jacket I had seen on line but was unsure of sizing. As I'm only 5ft tall I was unable to reach anything other than items on the lowest rail so was unable to see the jacket I wanted to buy. You would have to be at least 7ft tall to reach the top rail! The store was very quiet with only 1 other visible customer. However, there were 2 male assistants at the checkout point deep in discussion about non work issues and another female assistant in a stock room who on seeing me having difficulty reaching upwards promptly turned her back on me! I left the store as it was obvious I not going to receive any assistance resulting in your company losing a sale yesterday and I won't be returning in the future if this is an example of your appalling customer service.