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John B
I ordered a pair of Z4 mens sandals from the UK website on 20th April and had them sent to my French address. They arrived on 30th. The problem started when I fed in my card details on the website, no sooner had I finished inputting the card security code when the page flipped back to the beginning. No order number etc. and the amount for the transaction was allocated from my UK bank account. OK so that was eventually sorted (phone calls and emails +7 days wait for the cancellation) and I reordered using PayPal this time. Sandals arrived and look nothing like the description/picture on the website. Instead of the nice brown suede colour these are a sort of sickly grayish brown. The sandals on the net are advertised as having soft lining whereas these are hard plastic, the soles are even different design! Never again! My task now is to return these things without cost to myself and wait for a refund. Failing that I will put in a claim via PayPal.
5 years ago
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Mountain Warehouse has a 2.3 average rating from 366 reviews

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