I bought their Whistler winter boots for my son - I am not one to ever go out of my way to leave reviews, but the quality and then the customer service was absolutely horrendous!! The boots completely flop over, no structure whatsoever, they essentially fold down, and therefore do not protect snow from entering the boots - completely useless! When I emailed them to inquire, the response I was received was this, "These boots do only have a fabric upper therefore would not have the strength to stand alone." Whhhhhat?!? And where does it say this anywhere on their site, in the photos, anywhere at all?! Nowhere. So, I tried to leave a review to warn other purchasers, since I was convinced to buy based on the apparently 5* ratings these boots have. Guess what folks?! When I called to find out how I could leave a review (couldn't find the option anywhere), I was told that buyers are randomly selected to leave reviews. Again, WHAT?! Since when does a company try to restrict how many customers leave reviews? It is unheard of, unless they are fake reviews that were fabricated by the company. And this is the only thing that makes sense based on the quality of these boots. STAY AWAY!! DO NOT TRUST THE WEBSITE REVIEWS.