In January I bought a very expensive coat from them it was fantastic after couple of weeks the zip came apart half way up I contacted them they replaced it quite quickly however the zip on the new coat basically dropped to pieces after 2 months now the problems start, after several emails they offered 10% towards me getting a new zip fitted, after threatening them with legal action they agreed to replace it but I had to send my old coat back which is what I did it’s now over a week I’ve heard nothing at all I’m in the extremely vulnerable Covid category so can only use my back garden but now I can’t even use that they really have terrible customer service issues they have 1 more week then I will persue them through the small claims court USE A DIFFERENT COMPANY