Brought a lawn mower, after 3 cuts the hand bar didn't work, phoned and they told us what to do. Then the petrol leaked was a hole in the tube, send us the part, we said its under guarantee, said only the motor, we manage to do that then the motor starting cutting out, again told us to empty the petrol and that it was a airlock. I emailed them and ask for a new one or my money back, they didn't reply this time. We took it to be repaired and it was an airlock and needed a new spark plug, cost us £40. was only 8 months old and we didn't use it for 5 month through the winter. If I had brought it in a shop they would have gave your money back, don't buy from them...