I bought a hedge petrol trimmer which still had 6 months warranty left when it kept on stopping I had it checked out and it needed a diaphragm kit so I contacted mow direct told them the issue and they said I would receive a call later that day three days later no call so I phoned again and the woman said she only works 3 days aweek and she can only do so much, mow direct decided the diaphragm is not covered so now they are going to charge for the repair its two weeks now and I still don't have my machine back and hardly no communication this service is a disgrace and will never buy another item review will be posted on google.