I was thrilled to see that some of the shoe brands such as Peter Kaiser and Gabor were available in a local shop, Mozimo. I found the staff helpful, but they didn't know about offers on the website and so I was refused the 30% discount on a pair of shoes I had in mind (discount for carers / NHS) giving me 10%. I felt embarrassed as it was if I was making it up and struggled to afford the shoes with just the 10%. As you're doing so well online, it would be good if the staff were made aware / made themselves aware of the offers and activity on the website, so that the in-store experience is as positive (it should be better!). I still haven't bought the shoes, although I'm umming and aahing about them - the discount is well-gone and I'm not sure I want to return to my local store.