I bought a pair off flat black leather slip-on Kaiser shoes on the 30/11/2021. I have worn them 3-4 times and was happy with them until today. I needed to step onto some wet grass and immediately the shoes let in water. By the time I was back on the pavement my feet were very wet. I tried to return the shoes to the Nantwich store for exchange or refund but was met with some hostility from staff. I was told they were 'fashion shoes' so not guarantee for wet weather. They are full leather flat shoes! No member of staff said don't wear them if its wet when I purchased them. A leather walking shoe should not let in water. These shoes are not fit for purpose. I explained this to your staff but was repeatedly told they would not give me a refund nor an exchange. They turned their backs to me and tried to ignore me. I asked for details of a higher authority and was given a compliment slip which was of no use. I am very disappointed with the attitude of your staff and now have a pair of leather shoes that cannot be worn in damp weather.