Went in to the physical store in Nantwich to return some boots. Unfortunately the store assistant was not only unhelpful but also extremely rude. Despite having been unwell and unable to get to the store within their 7 day refund policy (despite online stating 90 days), the assistant refused a refund and there was no flex whatsoever - 10 days post purchase so one would've thought something could be done given just 3 days late and the circumstances. I will be taking this up with trading standards. Highly disappointed and will not be returning to this store; they should hire much more polite staff.