The product is good quality. However the 'fitflop size guide' provided on the site isn't accurate in my opinion. Although I printed it correctly as instructed, the fitflops still seemed to be about 2cm big. This seemed to be the only problem with the product, but otherwise very good quality and comfortable. These would be ideal for walking on holiday and beach wear. May look slightly chunky on the foot, but this depends on your opinion. Regarding the service, the package arrived in good timing as said. However, I think they should have arrived in a box rather than a bag as this resulted in the invoice being crumpled with the free returns sticker stuck to the inside of the bag. Also, the wrong colour was sent for one of the pairs I ordered.