Shoes ordered when arrived were faulty; I sent an email with photos of the damaged shoe. No response; so I rang myself and they promised to post a prepaid returns label. On learning no replacement shoe of same type available in my size, whilst on the phone I ordered a replacement which happened to be £20 cheaper in the sale. Lauren told me she was crediting me with the difference then and there, and promised the replacements would be sent out as soon as they had received the returned pair. No prepaid label arrived in the post (ever.) I had to ring again, to get the label emailed to me by Lauren. I sent back the faulty pair with the prepaid label, and emailed the proof of posting, but no replacement shoes arrived; so I had to ring yet again. Only then did I learn that allegedly all the replcaement shoes supposedly had the same fault as the original; Lauren persisted with this even when I pointed out I could see the replacement shoes being offered in all sizes, but now at a non-sale price, on the website. The e mail addresses and do not work; does, but they do not reply to any e mail received. On this showing, they are a very shoddy outfit.