I would not give this company one star. Just left a one star rating on TrustPilot, I will be leaving one on this website too. Any website I can post about horrible customer service about Mozio, I am happy to oblige. I had a pickup scheduled September 14th, 2021. Krakow to Auschwitz. The driver scheduled to pick me up called September 13th, 2021 wanting to confirm the address he was picking up from. I told him and spelled it for him 4 times. He said he didn't understand and demanded I find someone who spoke Polish to interpret. As an older single female visiting from the United States it was not feasible to find a complete stranger as an interpreter. The driver then insisted I call him or text him back ( with the phone number he was calling from) I told him I don't have his number because it comes up as unavailable. He then proceeded to hang up on me. Onto calling customer service 1 855 phone number I got a hold of a female agent who asked for my confirmation number, I only had the reference number provided. She claimed I'm not in the system by the reference number I gave, my email address that was provided or my phone number that the rude indignant driver had. So far 2 emails were sent asking for a possible refund, I know it's questionable because it was within the 24 hour time frame but after dealing with the rude, hostile driver over the phone, I was NOT about to ride in a car with him for an hour. So far this incident has not been rectified for services not rendered. Moving on, I canceled my 2nd trip with this company well within their 24 hour time frame. I received an email saying they were issuing me a voucher. I asked for a full refund because I will never use their service again. I was quoted their policy of cancelation. I opted for standard cancelation VS. their "new" flex cancelation for $5 dollars you can choose to get your money back. I never saw their " flex option" when booking the reservations. So with 2 different incidents for services not rendered and 5 emails being sent, this company refuses to rectify the situation with monetary refunds. Don't waste your time and money with this company, they are absolute garbage. It's cheaper to get local taxis while in Poland