This is a super doggy company! I booked the pickup when I moved to Australia with 2 big suitcases and 2 hand-carries! No one came after 45mins and I tried to reach out with the number they provided! All numbers were INVALID! I had to made charged international call to headquarter! Then an unknown local number claimed to be the local dispatcher txted me and instructed me to go out the airport with my suitcases all by myself (the VIP pick up services with signs inside airport was included in the charge!!!!) When I chitchated work the driver, it turned out that he was an UBER driver who just picked up the order a few minutes ago!!! Most disgusting part is the CS service! Even I made the complaint and gave the details of the Uber driver’s details to the company (well! at least I met a nice Uber driver who was willing to be my witness and send me to the right address even he got a wrong address from the company). The CS just accused me of making stories and not even reached the witness and evidence I provided! Call Uber service yourself is better than paying the big money to this doggy company to call Uber for u!