I was waiting for my driver to arrive this Christmas in Akumal (needing to go one hour to the Cancun airport, but due to construction and the holiday was taking up to three hours - which Mozio was aware of) and when I called because the driver didn't show they told me they were 40 minutes away and not coming i was told, "find another ride" to the airport. NEVER AGAIN - Mozio was not willing to help and they only reimbursed me for the difference between my transfer and the cab ride I had to take - they would not cover the tip nor the other expenses I had incurred. I am a travel advisor, stuff happens when you travel, but to be left like that and then disrespected when trying to work out reimbursement was terrible. The rep I was working with was annoyed that I gave her a poor review and had the nerve to email me about it. REALLY???